Experience

Accurate Control & Electrification, Inc., Sunnyvale, CAApplications EngineerJuly 2017 - present

• Leverage recent AI technologies to accelerate the development of training content and white papers.
• Utilize publicly accessible geospatial and digital data sources to verify and enrich CRM datasets. Apply business intelligence methodologies to translate the enhanced CRM insights into targeted, coordinated and efficient business development initiatives.
• Conduct technical evaluations of RFQ bid packages to develop accurate bills of materials (BOMs) and uncover new business development opportunities.
• Create pre-visit pitch deck PPTs for sales representatives featuring proposed products from available lines matched to each potential customer’s needs, with the goal of increasing engagement and conversion rates. See Example
• Develop post-visit action plans and generate tailored proposals informed by insights gathered during customer site engagements.
• Produce visually enhanced quotations using the customer's specific terminology to increase conversion rates.
• Visually document specific application requirements with sufficient contextual detail to enable faster and more effective factory technical support. See Example
• Tutor sales team in industrial certification preparation to qualify for enhanced supplier discounts and unlock higher-quality lead generation opportunities. See Example
• Developed prototype brochures and web graphics to effectively convey sales department priorities to executive leadership.
• Research supplier-provided lead lists to identify viable business opportunities and establish prioritized targets for development efforts.
• Develop visual documentation of failure incidents at customer sites to counter misleading narratives, reduce legal exposure, and support targeted mitigation upgrades. See Example

CTEMS, Milpitas, CAApplications EngineerDecember 2014 - June 2017

• Expanded business opportunities by engineering custom industrial control panels, test instrumentation racks, and cable assemblies for clients in semiconductor manufacturing, electric vehicle systems, biomedical devices, and other advanced technology sectors.
• Facilitated entry into new markets by developing technical business partnerships with a multinational leader in digital automation and energy management, focusing on VFD commissioning, switchgear assembly, and safety relay integration.

KLA-Tencor, Milpitas, CAManufacturing EngineerNovember 2000 - December 2014

• Maintained customer satisfaction by performing failure analysis on field returns and creating customer-friendly well-illustrated 8D reports with trustworthy corrective action plans.
• Put an end to many quality problems by creating detailed, well-illustrated assembler-friendly operational method sheets for electrical, optomechanical, pneumatic, electronic, and mechanical assemblies.
• Authored Engineering Change Orders (ECOs) with complex effectivity structures to ensure full Intel Copy Exactly compliance, incorporating expanded packaging, kitting, and tooling specifications to optimize manufacturing efficiency.
• Developed rapid-change procedures to seamlessly convert standard configurations into Samsung-specific custom orders at any stage of the build process, enabling agile fulfillment and reduced production delays.
• Enabled functional testing of a PCB too simple to warrant full in-circuit testing (ICT), yet requiring adequate coverage, by designing a low-cost LabVIEW-programmed bed-of-nails test fixture.

AB Networks, San Mateo, CABusiness Development EngineerJanuary 1990 - November 2000

• Positioned the business for next-generation fieldbus and IoT integration by serving as editor of the IEEE 1452.2 standard for Transducer Electronic Data Sheets (TEDS), advancing interoperability and smart sensor adoption across industrial platforms.
• Maintained high customer satisfaction by performing onsite diagnostics of fieldbus network issues using protocol analyzers and cable testers to rapidly identify and resolve communication faults.
• Resolved a high field return issue for a semiconductor equipment client by engineering portable, cleanroom-compatible functional test fixtures for onsite diagnostic evaluation of critical fieldbus network PCBs, resulting in an 18-month contract extension.
• Secured new semiconductor and enterprise clients by attaining fieldbus systems integration certification, demonstrating advanced technical capability and expanding service offerings.
• Significantly reduced supplier cost and lead time by rewriting specifications for a semiconductor instrument XY stage in a comprehensive, detail-rich, and supplier-friendly format. Defined operational requirements under stringent constraints including precise position tolerance, vacuum compatibility, minimal magnetic interference, and low EMI exposure.
• Enabled reallocation of high-cost programming resources to customer-prioritized features by designing low-cost, rapid-deployment, high-reliability error and exception handling strategies using Programmable Logic Controllers (PLCs) in place of C++ code.

Rexotech, Santa Clara, CAManufacturing EngineerJune 1985 - November 2000

• Repaired and retrofitted industrial control panels for metalworking machine tools, plastic injection molding systems, vacuum forming machines, and food packaging equipment to restore functionality, improve reliability, and extend operational life.
• Programmed Sheffield coordinate measuring machines (CMMs) to deliver precision metrology solutions inspecting critical parts for advanced scientific customers and national laboratories.
• Manufactured custom photomasks using electron-beam lithography systems to support advanced semiconductor and monolithic microwave integrated circuit (MMIC) device fabrication.
• Upgraded ultra-high purity (UHP) gas delivery system from brass/copper to electropolished stainless steel to improve mask yield, eliminate contamination risks and meet semiconductor-grade cleanliness standards.

Education

MOOC Audits

MITx MicroMasters Program in Supply Chain Management - Supply Chain Analytics - Dr. Chris Caplice (edX)

National University Singapore - Electricity Distribution - Dr. Aaron Danner (edX)

Graz University of Technology (Austria) RCPE (Research Center Pharmaceutical Engineering)- Technology for Continuous Production of Medicines - Dr. Isabella Aigner (edX)

German Institute of Food Technologies (DIL) & University of Reading (UK) - How Food is Made. Understanding Food Processing Technologies - Dr. Afroditi Chatzifragkou (FutureLearn)

Penn State - Dairy Production and Management - Dr. Alexander Hristov (Coursera)

SUNY Buffalo - Energy Production, Distribution & Safety Series - Martin Casstevens (Coursera)

Columbia University - Construction Project Initiation and Planning - Dr. Ibrahim Odeh (Coursera)

University of Manchester - Industrial Biotechnology - various instructors (Coursera)

SUNY Buffalo - Electric Power Systems - Ilya Grinberg (Coursera)

Cisco Net Academy – Packet Tracer